This is an official T-Mobile Device Unlock App service to factory unlock your Samsung (including S21 Series), ZTE, Huawei, LG, HTC, Sony, Alcatel, Nokia, Coolpad, Kyocera and other T-Mobile Android phone that is locked via the device unlock app.
Important: Before you order, you have to open the device unlock app on your phone and tap on the “Permanent unlock” button. If you see “Not Eligible for Unlock” or “Unlock Failed” message you can enter the IMEI and order the service from us.
If you see the “Communication Error” or “Server not responding” message please DO NOT order.
Steps to Apply the Unlock After you Receive a Unlock Confirmation Email from Us
Before you start, you have to find the IMEI number of the phone. You can open the Settings – About section or open the dial pad and type *#06#. Enter the IMEI code here on our website and complete the payment.
Step 1: Open the Device unlock app on your Android phone and tap Continue then tap on the Permanent Unlock button.
Step 2: Now you should see the Device is now permanently unlocked message.
Step 3: Reboot the device and insert the new SIM card.
Note: For the new models you have to go to Settings – Connections – More connections settings – Network Unlock – Permanent Unlock.
Now your T-Mobile phone is permanently unlocked and can be used with any SIM card worldwide.
If you have any additional questions on how to use the T-Mobile Device unlock App service – please use our contact form to contact us.